Last updated: 26 October 2026
These Terms of Service (“Terms”) govern your access to and use of the Kavilo field-service management application and related services (the “Service”), operated by Kavilo from New Zealand. By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you confirm you are authorised to accept these Terms for that business. These Terms apply only to Kavilo — not to other products we may operate under a different name.
Kavilo provides software to help trade and field-service businesses manage jobs, scheduling, time tracking, materials, costs, takeoff and plans, and related records. We may add, change or remove features over time to improve the Service.
Kavilo is operated by Nunes Limited, a New Zealand limited company (company number 9164920, NZBN 9429051973155). Registered office: 37a Barry Avenue, Cromwell 9310, New Zealand.
You confirm that you are at least 18 years old and that you are authorised to act for the business on whose behalf you create the account or use the Service. If you are not, do not create an account.
You are responsible for the accuracy of the information you provide, for keeping login credentials confidential, and for all activity under your account. Tell us promptly if you suspect any unauthorised use. Account owners are responsible for managing their team’s access and permissions.
You agree not to:
You and your business retain ownership of the data you put into the Service (“Customer Data”), including jobs, operational records, takeoff and plans. You grant us the limited rights needed to host and process Customer Data to provide the Service to your company — and only to your company. We handle personal information as described in our Privacy Policy. You are responsible for ensuring you have the right to collect and process the data you enter (for example, employee location or client details).
A Data Processing Addendum (DPA) is available on request. Email inboxkavilo@gmail.com.
Company A’s Customer Data is never used for Company B — not in a future LLM, not in analytics, and not in any other processing. Each company’s data stays isolated. If we add AI or large-language-model features, they will operate only on that company’s own Customer Data. Isolation is guaranteed.
We do not use Customer Data to train, fine-tune, or otherwise improve any model unless the account owner has given explicit opt-in consent. That use is off by default. You can opt in or opt out at any time by emailing inboxkavilo@gmail.com. Accepting these Terms is not consent to training.
Product analytics, if we use them, are aggregates only: no personal information, and nothing that can reasonably re-identify a person or a company. We do not sell Customer Data.
New accounts start with a 14-day free trial — the exact length is shown in the app when you sign up, and accounts created earlier keep the trial they were given. When you start the trial we ask for a payment card and store it securely with our payment provider, Stripe. Nothing is charged during the trial.
Unless you cancel before the trial ends, your subscription starts automatically and the card is charged for the first month on the day the trial finishes. It then renews each month until you cancel. We show the exact date your trial ends inside the app, and we email you before the first charge.
Pricing is per active user, per month, plus any optional add-on seats, at the rates shown in the app when you subscribe. When you add a user or an add-on seat during a billing period, we charge only the remaining days of that period — from the next period onwards the seat is billed as part of your normal monthly total, on the same billing day as the rest of your account. Removing a user or a seat takes effect from the next billing period; we do not refund or credit the current one. The app shows the monthly rate before you confirm each change.
You can cancel at any time in the Stripe customer portal, opened from Settings → Plan and billing, including during the trial. Cancelling during the trial means you are never charged. Cancelling later takes effect at the end of the current billing period, and you keep access until then. Fees already paid are non-refundable except where required by law.
If we change our prices, we will give you at least 30 days’ notice by email before the new price applies. A price change never affects a billing period you have already paid for. If you do not want to continue at the new price, you may cancel at any time before it takes effect and you will not be charged the new amount.
We work to keep the Service available and reliable, but it is provided on an “as is” and “as available” basis. We may carry out maintenance or experience downtime, and we do not guarantee uninterrupted access.
To the extent permitted by law, Kavilo excludes implied warranties and is not liable for indirect or consequential loss, or for loss of data, profits or revenue. Where our liability cannot be excluded but can be limited, our total liability for all claims in any 12-month period is limited to the fees you paid for the Service in the 12 months before the claim.
Business customers. The Service is supplied for business use. Where you acquire the Service in trade, you and Kavilo agree that the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, and that it is fair and reasonable to be bound by this agreement.
Nothing in these Terms limits rights that cannot be excluded under the law that applies to you, including consumer protection laws in your country. Where a term is unenforceable in your jurisdiction, the rest of these Terms continue to apply.
You may stop using the Service at any time, for any reason.
We may suspend or terminate access if these Terms are seriously breached, if payment fails and is not resolved, or if we must act to protect the Service, other users, or comply with the law. Except where urgent action is needed, we will tell you first and give you a reasonable opportunity — normally at least 14 days — to put the problem right.
After your account ends, you can export your data from within the app, and we keep it available for at least 30 days so you can do so. You can also ask us for a copy during that period. After that, it may be permanently deleted. Billing records may be kept longer where tax or accounting law requires it — see the retention table in the Privacy Policy.
We may update these Terms from time to time. For any change that materially affects your rights, we will give you at least 30 days’ notice by email before it takes effect. If you do not agree with the change, you may cancel before it takes effect at no cost, and we will refund any fees paid for the period after cancellation. Minor changes (such as correcting a typo or clarifying wording) take effect when we update the “Last updated” date.
These Terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction over any dispute.
If you believe content uploaded to the Service infringes copyright or is otherwise unlawful, email the contact on this page with: where the content is (a link or a description that lets us find it), the right you believe is infringed or the law you believe is broken, your name and a way to reply, and a good-faith statement that the use is not authorised by the rights holder, the law, or an agent. We will review the report and, where appropriate, remove or disable the content. We may tell the account that uploaded it. This is not a substitute for a court order or a complaint to the Privacy Commissioner. inboxkavilo@gmail.com.
Questions about these Terms? Email inboxkavilo@gmail.com.
