Terms of Service

Kavilo provides software to help trade and field-service businesses manage jobs, scheduling, time tracking, materials, costs and related records. We may add, change or remove features over time to improve the Service.

You are responsible for the accuracy of the information you provide, for keeping login credentials confidential, and for all activity under your account. Tell us promptly if you suspect any unauthorised use. Account owners are responsible for managing their team’s access and permissions.

You agree not to:

• use the Service unlawfully or to store unlawful content;
• attempt to access another business’s data;
• interfere with, disrupt, or attempt to gain unauthorised access to the Service or its infrastructure;
• upload malware, or use the Service to infringe others’ rights or privacy.

You and your business retain ownership of the data you put into the Service (“Customer Data”). You grant us the limited rights needed to host and process Customer Data to provide the Service. We handle personal information as described in our Privacy Policy. You are responsible for ensuring you have the right to collect and process the data you enter (for example, employee location or client details).

Paid plans are billed through Stripe according to the plan you select. Fees are charged in advance and are non-refundable except where required by law. You can cancel at any time; cancellation takes effect at the end of the current billing period. We may change pricing with reasonable prior notice.

We work to keep the Service available and reliable, but it is provided on an “as is” and “as available” basis. We may carry out maintenance or experience downtime, and we do not guarantee uninterrupted access.

To the extent permitted by law, Kavilo excludes implied warranties and is not liable for indirect or consequential loss, or for loss of data, profits or revenue. Nothing in these Terms limits rights that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or other applicable law. Where our liability cannot be excluded but can be limited, our total liability is limited to the fees you paid for the Service in the 12 months before the claim.

You may stop using the Service at any time. We may suspend or terminate access if these Terms are breached or if required to protect the Service or other users. On termination, you may request an export of your Customer Data within a reasonable period, after which it may be deleted.

We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, give reasonable notice. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction over any dispute.

Questions about these Terms? Email inboxkavilo@gmail.com.